German Speaking Customer Service Specialist for the Banking Sector
1 day ago
Transform Your Career in Customer Service with a New Challenge
Are you ready to elevate your customer support skills and take on a new adventure? We are seeking a highly motivated and enthusiastic German-speaking Customer Support Representative for the Banking Industry to join our team in vibrant Athens, Greece. This role offers you the chance to work in a dynamic banking environment while being immersed in the rich culture and history of Greece.
As a Customer Support Representative, you will be the first point of contact for German-speaking clients, assisting them with inquiries related to their banking needs and providing exceptional service. Your expertise in customer support, combined with your knowledge of banking products, will help build trust and loyalty among our valued clients. If you are proactive, customer-oriented, and ready for a new challenge in Athens, we want to hear from you.
Responsibilities- Provide Excellent Customer Support: Deliver professional and efficient service to German-speaking clients via phone, email, and chat, resolving issues and providing solutions in a timely manner.
- Assist Clients with Banking Inquiries: Assist customers with inquiries related to banking products, services, and account management, ensuring seamless communication and issue resolution.
- Document Customer Interactions: Accurately document customer interactions and feedback in the CRM system, providing valuable insights for continuous improvement.
- Collaborate with Teams: Work collaboratively with various departments to ensure customer satisfaction is met, fostering a positive and supportive team environment.
- Stay Up-to-Date: Engage in continuous training to remain knowledgeable about banking products and services, staying ahead of industry trends and best practices.
Requirements
- Language Skills: Fluency in German and English, both written and spoken.
- Communication Skills: Strong communication and interpersonal skills, with the ability to effectively interact with clients and colleagues.
- Customer Service Experience: Previous experience in customer service, particularly in the banking or financial sector, is an advantage.
- Problem-Solving Skills: Excellent problem-solving skills and attention to detail, with the ability to navigate complex issues and provide effective solutions.
- Teamwork: Team-oriented with a positive attitude toward customer service, willing to collaborate and contribute to a dynamic team environment.
Benefits
- Private Health Insurance: Comprehensive private health insurance coverage.
- Training & Development: Ongoing training and development opportunities to enhance your skills and knowledge.
- Performance Bonus: Performance-based bonus structure, recognizing and rewarding outstanding performance.
- Extra Salaries: 2 extra salaries per year, providing a secure and stable income stream.
- Fully Paid Training: Fully paid training and onboarding program, ensuring a smooth transition into the role.
- Great Salary: Competitive salary package, reflecting your value and contributions to the team.
- Relocation Package: Fully paid relocation package, including flight, transfer, and hotel expenses, making it easy to relocate to Athens, Greece.
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