German Speaking Mobile Banking Support Specialist
1 day ago
We are currently seeking a highly skilled and experienced Customer Support Representative for our Mobile Banking Services Department.
The ideal candidate will be fluent in German and English, with a strong background in customer support, particularly in the banking or financial services sector. They will possess excellent communication skills, a customer-centric approach, and the ability to work independently and as part of a team.
Responsibilities- Provide exceptional customer service to German-speaking clients regarding mobile banking services via phone, email, and chat.
- Assist customers with inquiries about account management, transactions, and mobile app functionalities.
- Effectively identify and resolve issues or complaints to ensure a satisfactory banking experience.
- Maintain accurate records of customer interactions and ensure timely resolution of outstanding inquiries.
- Collaborate with internal teams to enhance service delivery and address complex customer needs.
- Educate clients on mobile banking features, updates, and safety protocols.
- Gather customer feedback to support continuous improvement in service quality.
- Fluency in German and English, both written and spoken.
- Previous experience in customer support, particularly in the banking or financial services sector.
- Strong communication skills with a customer-centric approach.
- Detail-oriented with excellent organizational and multitasking abilities.
- Proficient in using CRM systems and standard office applications.
- Strong problem-solving skills and the ability to work independently and as part of a team.
- Willingness to work flexible hours, including evenings and weekends if necessary.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
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Athens, Attica, Greece beBeeCustomerSupport Full timeGerman Speaking Customer Support RepresentativeWe are seeking a highly skilled and fluent German speaking customer support representative to join our mobile banking services team. As a key member of our team, you will be responsible for providing exceptional customer service to our German-speaking clients via phone, email, and chat.Key...
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