German Speaking Customer Service Advisor
1 day ago
Are you a customer-centric professional looking for a new challenge? We are seeking an experienced Customer Support Representative to join our team in the Mobile Banking Services Department.
In this role, you will be responsible for providing top-notch support to German-speaking clients who are utilizing mobile banking services. Your duties will include addressing inquiries, troubleshooting issues, and ensuring a seamless banking experience for customers.
Responsibilities:- Provide exceptional customer service via phone, email, and chat in German for mobile banking services.
- Assist customers with inquiries about mobile banking features, functionalities, and issues.
- Effectively troubleshoot and resolve technical issues reported by customers.
- Educate clients on best practices for using mobile banking safely and efficiently.
- Document customer interactions and maintain records for quality assurance.
- Collaborate with technical teams to address and resolve customer concerns and feedback.
- Fluency in German (both spoken and written) is required.
- Previous experience in customer support, preferably in the banking or financial services sector.
- Strong communication skills and a customer-oriented approach.
- Technical aptitude to troubleshoot mobile banking applications and services.
- Excellent problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Familiarity with mobile banking technologies and customer service software is a plus.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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