Customer Service Representative for Telecommunications
1 day ago
Customer Service Representative - Telecommunications
">- Provide exceptional customer service to clients via phone, email, and chat.
- Assist customers with account management, billing inquiries, and technical support.
- Resolve customer complaints and issues efficiently to ensure a high level of satisfaction.
- Document customer interactions accurately and maintain comprehensive records.
- Collaborate with technical support teams to resolve complex customer issues effectively.
- Stay informed about the latest telecommunications products and services.
- Enhance customer experience by actively listening and responding to their needs and feedback.
- Fluency in Finnish and English, both written and spoken.
- Prior experience in customer service, preferably in the telecommunications sector.
- Strong communication and interpersonal skills.
- Ability to solve problems and handle customer inquiries efficiently.
- Proficient in using customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational capabilities.
- A genuine interest in technology and telecommunications.
- Private health insurance.
- Training & development opportunities.
- Performance bonus.
- 2 extra salaries per year.
- Relocation package.
- Free Greek lessons and other perks.
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