Telecommunications Customer Service Representative
1 day ago
Take your career to new heights as a telecommunications customer service agent, serving Italian-speaking clients with expertise and care. This is an exciting opportunity to work in a dynamic environment where you will be the frontline representative for our customers, helping them navigate their telecommunications needs with precision and professionalism.
Key Responsibilities- Provide exceptional customer service to Italian-speaking clients through various channels, including phone, email, and chat.
- Address customer inquiries, resolve issues, and educate clients about telecommunications products and services.
- Document customer interactions accurately in the company's CRM system for quality assurance purposes.
- Collaborate with team members to enhance service quality and customer satisfaction.
- Maintain up-to-date knowledge of industry trends and product offerings to provide informed assistance.
- Participate in ongoing training to enhance your skills and adapt to new customer service techniques.
- Provide feedback to management on customer service processes and potential improvements.
Requirements
- Fluency in Italian and English, with excellent verbal and written communication skills.
- Strong commitment to customer satisfaction and problem-solving.
- Ability to thrive in a fast-paced, team-oriented environment.
- Prior experience in customer service or telecommunications is a plus but not mandatory.
- Proactive, adaptable, and a positive attitude with solid interpersonal skills.
- Willingness to relocate to Athens, Greece, and embrace a new lifestyle.
- A genuine enthusiasm for assisting customers and resolving their inquiries effectively.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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