Telecommunications Customer Service Job Opportunity

1 day ago


Athens, Attica, Greece beBeeCommunication Full time
Customer Service Representative - Telecommunications Department

We are seeking a highly skilled and dedicated Customer Service Representative to join our team in the Telecommunications Department. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our Spanish-speaking clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Deliver outstanding customer service via phone, email, and chat, addressing client inquiries regarding telecommunications products and services.
  • Assist customers with billing questions, technical support, and service upgrades or changes.
  • Troubleshoot and resolve customer issues promptly to ensure high customer satisfaction.
  • Educate customers about available services, promotions, and new technology options.
  • Maintain up-to-date knowledge of company policies and telecommunications trends to provide accurate information.
  • Document all customer interactions meticulously for quality and compliance purposes.
  • Collaborate with internal teams to address and escalate customer issues as necessary.

Requirements:

  • Fluency in Spanish and English, both written and spoken.
  • Prior experience in customer service, preferably in the telecommunications field.
  • Strong communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with excellent organizational abilities.
  • A passion for technology and a commitment to delivering exceptional customer experiences.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Ongoing training and development opportunities.
  • Private health insurance and wellness programs.
  • Relocation package and assistance with relocation expenses.
  • Free Greek lessons and cultural immersion activities.


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