Telecommunications Customer Service Specialist
1 day ago
This exciting role offers a unique opportunity to serve as the primary point of contact for Italian-speaking customers, providing exceptional service and support in the telecommunications sector.
Key Responsibilities:
- Assist Italian-speaking customers via phone, email, and chat to address their questions and concerns.
- Analyze problems and provide effective solutions related to telecommunications services.
- Document customer interactions accurately and efficiently in the CRM system.
- Work collaboratively with other team members to ensure a cohesive customer service experience.
- Stay updated on the latest telecommunications products and trends to provide informed assistance.
- Participate in regular training sessions to further develop your customer service skills.
- Collect feedback to help improve service delivery and customer satisfaction.
Requirements:
- Native fluency in Italian and proficiency in English, both spoken and written.
- Experience in customer service, especially within the telecommunications industry, is an asset.
- Exceptional communication skills with a strong focus on customer satisfaction.
- A team player with the ability to work in a fast-paced environment.
- Problem-solving skills and a proactive approach to customer inquiries.
- Willingness and ability to relocate to Athens, Greece.
- A positive attitude and genuine passion for helping others.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
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