
Telecommunications Customer Support Representative
2 days ago
Patrique Mercier Recruitment is excited to present a unique opportunity for a German speaking customer support representative in Athens, Greece.
This role offers a fast-paced and dynamic environment where you can utilize your language skills to provide top-notch customer service.
Key Responsibilities:- Provide exceptional customer support through various channels including phone, email, and live chat, primarily in German.
- Assist customers with queries related to telecommunications services, billing, and technical support.
- Identify and resolve customer issues in a timely and efficient manner.
- Maintain detailed records of customer interactions and resolutions for future reference.
- Collaborate closely with technical teams to ensure customer satisfaction.
- Continuously seek to improve the customer experience by gathering feedback and suggesting improvements.
To succeed in this role, you will need:
- Fluency in German (spoken and written) is mandatory.
- Strong communication skills and the ability to empathize with customers.
- Experience in customer service or a related field is highly preferred.
- Knowledge of telecommunications products and services is an asset.
- Ability to handle complex issues and deliver solutions effectively.
- Team player with a positive attitude and willingness to learn.
- Proficient in using customer support software and tools.
- Legal eligibility to work in Greece.
We offer a comprehensive benefits package, including:
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
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