Telecommunications Customer Support Representative

2 days ago


Athens, Attica, Greece beBeeCustomer Full time
Job Description

Patrique Mercier Recruitment is excited to present a unique opportunity for a German speaking customer support representative in Athens, Greece.

This role offers a fast-paced and dynamic environment where you can utilize your language skills to provide top-notch customer service.

Key Responsibilities:
  • Provide exceptional customer support through various channels including phone, email, and live chat, primarily in German.
  • Assist customers with queries related to telecommunications services, billing, and technical support.
  • Identify and resolve customer issues in a timely and efficient manner.
  • Maintain detailed records of customer interactions and resolutions for future reference.
  • Collaborate closely with technical teams to ensure customer satisfaction.
  • Continuously seek to improve the customer experience by gathering feedback and suggesting improvements.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Fluency in German (spoken and written) is mandatory.
  • Strong communication skills and the ability to empathize with customers.
  • Experience in customer service or a related field is highly preferred.
  • Knowledge of telecommunications products and services is an asset.
  • Ability to handle complex issues and deliver solutions effectively.
  • Team player with a positive attitude and willingness to learn.
  • Proficient in using customer support software and tools.
  • Legal eligibility to work in Greece.
Benefits

We offer a comprehensive benefits package, including:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Transportation Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training


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