Customer Service Agent for Educational Technology

2 days ago

Athens, Attica, Greece beBeePortuguese Full time

Patrique Mercier Recruitment PT is excited to present an excellent opportunity for a Portuguese Speaking Customer Service Representative in the Online Learning and EdTech Department. In this role, you will be instrumental in facilitating a positive experience for Portuguese-speaking students and users of our innovative educational technologies. Your primary responsibility will be to assist customers with their inquiries regarding online learning platforms, courses, and technical support.

Key Responsibilities
  • Provide exceptional customer service in Portuguese, assisting users with questions regarding online learning platforms and educational resources.
  • Help customers with technical issues and account inquiries, ensuring timely and effective resolutions.
  • Document customer interactions and maintain accurate records to improve service efficiency and user satisfaction.
  • Collaborate with internal teams to escalate and resolve complex user issues promptly.
  • Stay informed about the latest updates in online learning trends and EdTech products to deliver accurate information to clients.
  • Engage customers proactively, seeking to understand their needs and providing tailored support.
  • Participate in training sessions and development programs to enhance your knowledge and customer service skills.
Requirements
  • Fluency in Portuguese and proficient English communication skills, both written and spoken, are essential.
  • Experience in customer service, particularly in the education or EdTech sector, is highly desirable.
  • Strong problem-solving capabilities with a focus on customer satisfaction.
  • Excellent communication skills that allow for effective interaction with diverse users.
  • Ability to manage multiple tasks efficiently in a fast-paced remote work environment.
  • Attention to detail and strong organizational abilities for maintaining accurate records and documentation.
  • A passion for education and technology, with a willingness to engage in ongoing learning about the EdTech landscape.
Benefits
  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits
  • 2 additional salaries per year.
  • Fully paid training by certified instructors.

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