Elevate Educational Outcomes as an Italian Speaking Customer Service Professional
2 days ago
Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for an Italian Speaking Customer Service Representative within the Online Learning & EdTech Department. This role is crucial for supporting learners in navigating their educational journeys and providing them with the assistance they need to thrive in an online learning environment.
As a representative, you will be the primary point of contact for Italian-speaking customers, addressing inquiries related to online courses, platforms, and educational resources.
- Provide exceptional customer support in Italian, answering inquiries related to online learning programs and EdTech services.
- Assist customers with technical issues, course selection, and account management to enhance their online learning experience.
- Document customer interactions accurately, maintaining up-to-date records in the system to support service quality improvement.
- Collaborate with the EdTech team to troubleshoot and resolve any complex issues customers may encounter.
- Stay informed about the latest educational products and services to offer customers relevant and accurate assistance.
- Engage in proactive outreach to customers, following up on their inquiries and feedback.
- Participate in training sessions and continuous learning opportunities to enhance your knowledge and skills in customer service and education technology.
- Fluency in Italian and strong communication skills in English, both written and spoken.
- Experience in customer service, preferably in the education or EdTech sectors, is a significant advantage.
- Strong analytical and problem-solving abilities, with a keen focus on delivering outstanding service.
- Excellent verbal and written communication skills for effective interaction with customers.
- Able to manage multiple tasks and prioritize effectively in a remote working environment.
- Attention to detail and strong organizational skills for maintaining accurate records of customer interactions.
- A passion for online learning and educational technologies, with a desire to help others succeed in their educational pursuits.
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
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