Italian Speaking Customer Service Representative
1 day ago
Patrique Mercier Recruitment is seeking a highly skilled Italian speaking advisor to join our vibrant and supportive team in Athens, Greece. As an Italian speaking advisor, you will be the primary point of contact for our Italian-speaking clients, providing top-notch service and support.
Your responsibilities will include engaging with Italian-speaking clients via phone, email, and chat, addressing customer inquiries and resolving issues in a timely and professional manner. You will also maintain comprehensive knowledge of company products and services to better advise clients, record all customer interactions accurately in the CRM system, collaborate with colleagues to enhance customer experiences and team efficiency, participate in training and development programs to improve your service skills, and contribute feedback on client interactions to help improve service processes.
Requirements:
- Fluent in Italian and English; proficiency in additional languages is an advantage.
- Excellent communication and customer service skills.
- Previous experience in a customer-facing role is preferred.
- Ability to manage multiple tasks while maintaining attention to detail.
- Strong problem-solving abilities and a positive attitude.
- Familiarity with CRM systems and basic computer proficiency.
- Able to work in Athens, Greece and adapt to a new cultural setting.
Benefits:
- Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
- Professional growth & development opportunities.
- Competitive performance bonuses.
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Referral Program: Bring your friends and receive great bonuses.
- Free Greek language courses.
- Work for a Great Place to Work-Certified Company.
This role offers a unique opportunity to build a rewarding career in customer service within a dynamic and supportive team. If you are passionate about helping others and possess excellent communication skills, we encourage you to apply for this exciting position.
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