Become an Italian Customer Service Representative

1 day ago


Athens, Attica, Greece beBeeCustomer Full time

Italian Customer Service Representative Opportunity

Patrique Mercier Recruitment FR is pleased to present an exciting chance for a customer service representative who speaks Italian and has a passion for technology. This role involves providing excellent service to Italian-speaking clients via various communication channels.

Job Responsibilities
  • Deliver exceptional customer experiences to Italian-speaking clients, addressing their inquiries related to electronic products and services.
  • Assist clients with order processing, product information, and technical support.
  • Troubleshoot issues and provide effective solutions to enhance customer satisfaction.
  • Handle customer complaints professionally, ensuring timely resolutions and maintaining customer loyalty.
  • Stay informed about the company's products, promotions, and policies to provide accurate assistance.
  • Document all customer interactions clearly and maintain detailed records for continuous improvement.
  • Collaborate with other teams to resolve complex customer inquiries effectively.
Requirements
  • Fluency in Italian and English, with excellent written and verbal communication skills.
  • Previous experience in customer service, especially in the electronics or technology industry, is preferred.
  • Strong problem-solving skills and the ability to handle technical inquiries.
  • Excellent interpersonal skills and a customer-centric attitude.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Detail-oriented with strong organizational abilities.
  • Ability to work effectively in a fast-paced environment and as part of a team.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Free Greek Lessons, discounts and other perks

This opportunity requires a customer-focused individual who is passionate about delivering exceptional service and can adapt to a dynamic work environment.



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