Customer Service Representative
13 hours ago
We are seeking a highly skilled and experienced Italian speaking customer service representative to join our team. This role will involve providing exceptional support and assistance to Italian-speaking customers in the e-commerce sector.
Job DescriptionThe successful candidate will be responsible for engaging with customers through various channels, enhancing their overall shopping experience. Key responsibilities include:
- Providing outstanding customer support in Italian, addressing inquiries related to online shopping, orders, and product information.
- Assisting customers with troubleshooting issues, payment queries, and returns, ensuring high levels of satisfaction.
- Documenting all customer interactions accurately, maintaining up-to-date records and feedback for continuous improvement.
- Collaborating with logistical and sales teams to resolve issues and expedite deliveries as needed.
- Staying informed about product offerings, promotions, and policies to offer accurate information to customers.
- Engaging proactively with customers through various channels, enhancing their overall shopping experience.
The ideal candidate will have excellent communication skills in English and strong problem-solving capabilities. Experience in customer service, preferably in the e-commerce or retail sector, is highly desirable.
RequirementsTo succeed in this role, you must possess:
- Fluency in Italian and strong communication skills in English, both written and spoken.
- Experience in customer service, preferably in the e-commerce or retail sector, is highly desirable.
- Excellent problem-solving capabilities and a strong commitment to customer satisfaction.
- Strong verbal and written communication skills, enabling effective interaction with customers.
- Able to manage multiple customer inquiries and prioritize tasks in a fast-paced environment.
- Attention to detail and strong organizational skills for maintaining customer records accurately.
As a valued member of our team, you can expect:
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
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