Customer Service Representative for Food Delivery Services
22 hours ago
We are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and be able to handle customer inquiries in a professional and timely manner.
Job Description:
The Customer Service Representative will be responsible for providing exceptional customer service to French-speaking clients regarding food delivery services through phone, email, and chat. This includes assisting customers with inquiries related to orders, delivery times, menu options, and service policies, as well as effectively resolving customer complaints and issues to ensure a high level of satisfaction.
Responsibilities:
- Handle customer inquiries and resolve issues in a professional and timely manner
- Provide accurate and up-to-date information about food delivery services
- Work closely with delivery teams and restaurants to ensure a smooth customer experience
- Gather feedback from customers to contribute to service enhancement initiatives
Requirements:
- Fluency in French and English, both written and spoken
- Experience in customer service, ideally within the food or hospitality industry
- Strong communication skills with a customer-focused mindset
- Detail-oriented and capable of managing multiple tasks simultaneously in a fast-paced environment
- Proficient in using CRM software and standard office applications
Benefits:
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
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