Food Delivery Customer Support Representative
1 day ago
We are seeking a customer support representative to join our team.
Job SummaryThis role is ideal for individuals who are passionate about providing exceptional customer service and have a strong understanding of the food delivery industry.
- Responsibilities:
- Provide customer support via phone, email, and chat.
- Assist customers with inquiries related to orders, delivery times, and service policies.
- Effectively resolve customer complaints and issues.
- Maintain accurate records of customer interactions.
- Collaborate with internal teams to address customer needs.
- Keep customers informed about available menu items, promotions, and delivery options.
Requirements:
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, preferably in the food industry or delivery services.
- Strong communication skills with a customer-focused approach.
- Ability to handle difficult situations calmly and effectively.
- Proficient in using customer support software and standard office applications.
- Detail-oriented with strong organizational skills.
- Flexibility to work varied hours, including evenings and weekends as required.
We offer a comprehensive benefits package that includes:
- Private health insurance
- Training and development opportunities
- A performance bonus program
- A fully paid relocation package (flight, transfer, and hotel)
- Free Greek lessons and other perks
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