Food Delivery Support Specialist

24 hours ago


Athens, Attica, Greece beBeeCustomerSupport Full time

We are seeking a skilled professional to join our Food Delivery Service Department as a Customer Support Representative.

Job Description

This role is perfect for individuals who are passionate about customer service and enjoy helping customers navigate their food delivery needs. As a Customer Support Representative, you will be the primary point of contact for Spanish-speaking clients regarding food delivery services via phone, email, and chat. Your goal will be to provide exceptional support and resolve any issues or concerns in a timely and efficient manner.

Responsibilities
  • Provide excellent customer support via phone, email, and chat.
  • Assist customers with inquiries related to orders, menu items, delivery times, and service policies.
  • Effectively resolve customer issues and complaints to ensure a seamless dining experience.
  • Document customer interactions accurately and follow up on outstanding inquiries and feedback.
  • Collaborate with kitchen staff and delivery teams to ensure timely and accurate order fulfillment.
  • Keep customers informed about promotions, new menu items, and service improvements.
Requirements

To succeed in this role, you will need:

  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, preferably in the food or hospitality industry.
  • Strong communication skills with a commitment to delivering exceptional customer experiences.
  • Detail-oriented with the ability to manage multiple tasks effectively.
  • Familiarity with CRM systems and standard office applications.
  • Proactive problem-solving skills and a positive attitude.
  • Flexibility to work varied hours, including weekends and holidays as necessary.
Benefits

We offer a comprehensive benefits package, including:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons and discounts


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