Food Delivery Support Specialist
24 hours ago
We are seeking a skilled professional to join our Food Delivery Service Department as a Customer Support Representative.
Job DescriptionThis role is perfect for individuals who are passionate about customer service and enjoy helping customers navigate their food delivery needs. As a Customer Support Representative, you will be the primary point of contact for Spanish-speaking clients regarding food delivery services via phone, email, and chat. Your goal will be to provide exceptional support and resolve any issues or concerns in a timely and efficient manner.
Responsibilities- Provide excellent customer support via phone, email, and chat.
- Assist customers with inquiries related to orders, menu items, delivery times, and service policies.
- Effectively resolve customer issues and complaints to ensure a seamless dining experience.
- Document customer interactions accurately and follow up on outstanding inquiries and feedback.
- Collaborate with kitchen staff and delivery teams to ensure timely and accurate order fulfillment.
- Keep customers informed about promotions, new menu items, and service improvements.
To succeed in this role, you will need:
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, preferably in the food or hospitality industry.
- Strong communication skills with a commitment to delivering exceptional customer experiences.
- Detail-oriented with the ability to manage multiple tasks effectively.
- Familiarity with CRM systems and standard office applications.
- Proactive problem-solving skills and a positive attitude.
- Flexibility to work varied hours, including weekends and holidays as necessary.
We offer a comprehensive benefits package, including:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons and discounts
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