Food Delivery Service Customer Support Specialist

1 day ago

Athens, Attica, Greece beBeeCustomerSupport Full time
Customer Support Representative Job Description

As a customer support representative, you will be the primary point of contact for customers who require assistance with food delivery services. Your role will be pivotal in providing exceptional service and addressing customer concerns in a timely manner.

Key Responsibilities:
  • Provide outstanding customer support to customers via phone, email, and chat.
  • Assist customers with order inquiries, delivery tracking, and any issues related to food delivery services.
  • Resolve customer complaints and problems effectively to ensure satisfaction.
  • Document all customer interactions and maintain accurate records in the CRM system.
  • Collaborate with internal teams to enhance service delivery and customer satisfaction.

Requirements:

  • Fluency in Dutch and English; proficiency in additional languages is a plus.
  • Experience in customer support, preferably within the food delivery or hospitality sector.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a customer-centric approach.
  • Familiarity with CRM systems and proficiency in standard office software.

Benefits:

  • Private health insurance
  • Training & development opportunities
  • Performance bonus
  • Extra salary payments per year
  • Fully paid training
  • Competitive salary
  • Fully paid relocation package

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