Food Delivery Service Support Specialist
19 hours ago
Patrique Mercier Recruitment is excited to announce an opening for a German Speaking Customer Support Representative for our Food Delivery Service Department.
In this role, you will be responsible for providing exceptional support to German-speaking customers, assisting them with inquiries related to food orders, delivery services, and ensuring a seamless experience.
Key Responsibilities:- Deliver outstanding customer support to German-speaking clients via phone, email, and live chat.
- Assist customers with inquiries regarding food delivery, order placement, and service-related questions.
- Resolve customer issues and complaints efficiently to enhance their experience.
- Document all customer interactions accurately in the CRM system.
- Collaborate with internal teams to ensure effective service delivery and timely resolution of customer inquiries.
- Stay informed about menu offerings, service updates, and industry trends to provide knowledgeable support.
- Fluency in German and English; additional languages are a plus.
- Previous experience in customer support, particularly in the food delivery or related industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused approach.
- Familiarity with CRM systems and proficiency in standard office software.
- A positive attitude and the ability to work well in a team environment.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Many Extras
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