Food Delivery Support Representative Wanted
1 day ago
Patrique Mercier Recruitment is dedicated to connecting talented professionals with exciting job opportunities. We are currently seeking a customer support representative who can enhance the dining experience of our Spanish-speaking clients.
Responsibilities:- Deliver outstanding customer support to Spanish-speaking clients regarding food delivery services via phone, email, and chat.
- Assist customers with inquiries related to order placement, delivery status, menu options, and service policies.
- Effectively resolve customer complaints and questions to ensure satisfaction with their food delivery experience.
- Accurately document all customer interactions and ensure timely follow-up on any outstanding issues.
- Collaborate with internal teams to address customer needs and improve service efficiency.
- Keep customers informed about new menu items, promotions, and safety protocols.
- Gather and relay customer feedback to support continuous service improvement initiatives.
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, ideally in the food delivery or hospitality industry.
- Strong communication and interpersonal skills with a focus on creating a positive customer experience.
- Detail-oriented with strong organizational and multitasking abilities.
- Familiarity with CRM software and standard office tools.
- Excellent problem-solving skills and a proactive attitude.
- Willingness to work flexible hours, including evenings and weekends if necessary.
- Private health insurance
- Training & development
- Performance bonus
- 2 extra salaries per year fully paid training
- fully paid relocation package (flight, transfer and hotel)
- free Greek lessons, discounts and other perks
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