Fashion Customer Service Representative
11 hours ago
We are seeking a highly skilled and passionate German speaking customer service representative to join our dynamic team. In this role, you will be responsible for delivering exceptional customer experiences in the fashion and apparel department.
About the RoleThis is an exciting opportunity for individuals who have a flair for fashion and enjoy engaging with customers. As a German speaking customer service representative, you will play a vital part in assisting customers with their inquiries related to fashion products, order management, and service-related issues.
Your passion for fashion and commitment to providing exceptional customer service will help enhance our clients' shopping experiences. If you have a strong communication skillset and enjoy working in a fast-paced environment, this position could be the perfect fit for you.
Key Responsibilities- Deliver exceptional customer service in German, handling inquiries related to products, orders, returns, and general support.
- Resolve customer issues effectively, ensuring that all interactions lead to a positive resolution and customer satisfaction.
- Maintain detailed and accurate records of customer interactions within the CRM system.
- Collaborate with other departments to ensure smooth order processing and timely resolution of customer concerns.
- Stay updated on the latest fashion trends and product offerings to provide informed assistance to customers.
- Engage proactively with customers through various communication channels to enhance their shopping experience.
- Fluency in German and strong English communication skills, both written and spoken, are essential.
- Previous experience in customer service, preferably in the fashion or retail sector, is highly desirable.
- Excellent problem-solving skills with a focus on delivering high-quality service.
- Strong communication and interpersonal abilities that encourage effective interaction with customers.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Attention to detail and strong organizational skills for accurately maintaining customer records.
- A genuine passion for fashion and an eagerness to learn about current trends and product lines.
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
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