Fashion Customer Service Representative
23 hours ago
Patrique Mercier Recruitment is seeking a highly skilled and passionate individual to fill the position of Fashion Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service to fashion enthusiasts and assisting them with their inquiries, returns, and orders.
Key Responsibilities:- Customer Service: Provide high-quality customer service in Spanish, addressing inquiries related to fashion products, orders, and returns.
- Product Selection: Assist customers with product selections and provide styling advice to enhance their shopping experience.
- Issue Resolution: Resolve customer complaints and concerns promptly, ensuring customer satisfaction and loyalty.
- Documentation: Document all customer interactions accurately, maintaining comprehensive records in the CRM system.
- Collaboration: Collaborate with the logistics and inventory teams to track orders and provide timely updates to customers.
Requirements:
- Fluency in Spanish and a strong command of English, both written and spoken.
- Previous experience in customer service, preferably in the fashion or retail industry.
- Excellent problem-solving skills and a proactive approach to resolving customer issues.
- Strong communication and interpersonal skills to engage effectively with customers.
- Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
Benefits:
- Performance bonus.
- Transportation bonus.
- Private healthcare benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
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