Fashion & Apparel Customer Service Representative
10 hours ago
In this role, you will have the opportunity to work with Portuguese-speaking clients, assisting them with inquiries related to fashion products, orders, and returns. You will be responsible for providing exceptional customer service, addressing customer concerns, and resolving issues in a timely and professional manner.
- Provide outstanding customer service in Portuguese, addressing inquiries related to fashion and apparel products, order status, and returns.
- Assist customers in selecting products, provide styling advice, and resolve any concerns regarding their purchases.
- Process orders and returns accurately, ensuring all customer interactions are documented in the system.
- Collaborate with merchandising and inventory teams to keep customers informed about stock availability and trends.
- Maintain current knowledge of fashion trends and product offerings to provide customers with expert advice and support.
- Engage with customers through various channels (phone, email, chat) to enhance their overall experience.
To be successful in this role, you must possess the following skills and qualifications:
- Fluency in Portuguese with strong communication skills in English, both written and spoken.
- Previous experience in customer service, preferably within the fashion or retail industry.
- Strong understanding of fashion trends and ability to provide style recommendations.
- Excellent problem-solving skills with a commitment to delivering high-quality service.
- Strong verbal and written communication skills, engaging professionally with customers.
- Able to manage multiple tasks efficiently in a fast-paced environment.
We offer a competitive compensation package, including performance bonuses and private health care benefits. Additionally, we provide fully paid training by certified instructors and opportunities for professional growth and development.
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