Fashion & Apparel Customer Service Representative

10 hours ago


Athens, Attica, Greece beBeeCustomerService Full time
Customer Service Representative for Fashion & ApparelPatrique Mercier Recruitment is seeking a skilled and passionate customer service representative to join their team in the fashion and apparel department.About This Role

In this role, you will have the opportunity to work with Portuguese-speaking clients, assisting them with inquiries related to fashion products, orders, and returns. You will be responsible for providing exceptional customer service, addressing customer concerns, and resolving issues in a timely and professional manner.

  • Provide outstanding customer service in Portuguese, addressing inquiries related to fashion and apparel products, order status, and returns.
  • Assist customers in selecting products, provide styling advice, and resolve any concerns regarding their purchases.
  • Process orders and returns accurately, ensuring all customer interactions are documented in the system.
  • Collaborate with merchandising and inventory teams to keep customers informed about stock availability and trends.
  • Maintain current knowledge of fashion trends and product offerings to provide customers with expert advice and support.
  • Engage with customers through various channels (phone, email, chat) to enhance their overall experience.
Requirements

To be successful in this role, you must possess the following skills and qualifications:

  • Fluency in Portuguese with strong communication skills in English, both written and spoken.
  • Previous experience in customer service, preferably within the fashion or retail industry.
  • Strong understanding of fashion trends and ability to provide style recommendations.
  • Excellent problem-solving skills with a commitment to delivering high-quality service.
  • Strong verbal and written communication skills, engaging professionally with customers.
  • Able to manage multiple tasks efficiently in a fast-paced environment.
Benefits

We offer a competitive compensation package, including performance bonuses and private health care benefits. Additionally, we provide fully paid training by certified instructors and opportunities for professional growth and development.



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