Fashion Customer Service Representative

1 day ago


Athens, Attica, Greece beBeeCustomer Full time

We are seeking an exceptional Fashion Service Representative to join our team. This is a unique opportunity to work with Portuguese-speaking clients in the fashion and apparel industry, providing outstanding customer service through various channels.

About the Role
  • Deliver exceptional customer service to Portuguese-speaking clients, addressing their inquiries about fashion and apparel products.
  • Assist customers with product selection, order placement, and tracking of purchases.
  • Handle customer complaints and returns, ensuring solutions are provided promptly and professionally.
  • Stay informed about current fashion trends and company product offerings to provide accurate and relevant information to customers.
  • Document all customer interactions and feedback for continuous service improvement initiatives.
  • Collaborate with sales and merchandising teams to enhance the overall customer experience.

Requirements

  • Fluency in both written and spoken Portuguese and English.
  • Experience in customer service, preferably in the fashion or retail industry.
  • Strong communication skills and a customer-focused approach.
  • Ability to manage multiple inquiries and maintain composure in a fast-paced environment.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Detail-oriented with excellent organizational skills.
  • A keen interest in fashion trends and the ability to provide styling advice is a plus.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Two Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, Discounts, and Other Perks


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