Fashion Customer Service Representative
1 day ago
We are seeking an exceptional Fashion Service Representative to join our team. This is a unique opportunity to work with Portuguese-speaking clients in the fashion and apparel industry, providing outstanding customer service through various channels.
About the Role- Deliver exceptional customer service to Portuguese-speaking clients, addressing their inquiries about fashion and apparel products.
- Assist customers with product selection, order placement, and tracking of purchases.
- Handle customer complaints and returns, ensuring solutions are provided promptly and professionally.
- Stay informed about current fashion trends and company product offerings to provide accurate and relevant information to customers.
- Document all customer interactions and feedback for continuous service improvement initiatives.
- Collaborate with sales and merchandising teams to enhance the overall customer experience.
Requirements
- Fluency in both written and spoken Portuguese and English.
- Experience in customer service, preferably in the fashion or retail industry.
- Strong communication skills and a customer-focused approach.
- Ability to manage multiple inquiries and maintain composure in a fast-paced environment.
- Proficiency in customer service software and Microsoft Office Suite.
- Detail-oriented with excellent organizational skills.
- A keen interest in fashion trends and the ability to provide styling advice is a plus.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Two Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, Discounts, and Other Perks
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