Fashion Customer Service Representative
11 hours ago
Patrique Mercier Recruitment is seeking a dedicated and skilled individual to fill a role within the Fashion & Apparel Department. As a vital member of our team, you will play a key part in ensuring customers enjoy a seamless shopping experience.
About the Role- This position involves providing outstanding customer support in Nordic languages (Swedish, Danish, Norwegian, or Finnish), addressing inquiries related to fashion and apparel products.
- You will assist customers with order placements, returns, exchanges, and general product information while maintaining a positive rapport.
- Accurate documentation of interactions is essential, capturing customer feedback and issues for future improvement.
- Collaboration with other departments, such as logistics and warehousing, is crucial in resolving customer issues efficiently.
- Staying up-to-date on current fashion trends, product offerings, and seasonal campaigns is vital in effectively assisting customers.
- Engaging proactively with customers through various communication channels creates a personalized shopping experience.
- Ongoing training sessions enhance your product knowledge and customer service skills.
- Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, or Finnish) and strong English communication skills are essential.
- Previous experience in customer service, preferably within the fashion or retail industry, is highly desirable.
- Strong problem-solving skills and a commitment to delivering exceptional customer experiences are necessary.
- Excellent verbal and written communication abilities enable engagement with customers professionally.
- The ability to work effectively in a fast-paced environment, managing multiple inquiries and tasks simultaneously, is critical.
- Attention to detail and organizational skills ensure accurate records and clear assistance to customers.
- A genuine interest in fashion and apparel trends, along with a passion for helping customers find their desired products, is required.
- Performance bonus
- Transportation bonus
- Private healthcare benefits
- 2 additional salaries per year
- Fully paid training by certified instructors
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