Customer Service Representative
1 day ago
We are seeking a highly skilled and customer-focused representative to join our team as an Italian-speaking customer service expert. As part of this role, you will be responsible for delivering exceptional support to our clients through various communication channels.
In this dynamic environment, you will have the opportunity to work with a diverse range of products and services, addressing customer inquiries and providing solutions that meet their needs. Your ability to think critically and resolve issues effectively will be essential in ensuring high levels of customer satisfaction.
Responsibilities- Customer Support: Provide outstanding support to Italian-speaking clients via phone, email, and chat platforms.
- Inquiry Resolution: Effectively address customer inquiries and resolve issues to ensure high levels of customer satisfaction.
- Product Knowledge: Develop a comprehensive understanding of our products and services to offer accurate assistance.
- Record Keeping: Maintain detailed records of customer interactions and feedback in our CRM system.
- Team Collaboration: Work collaboratively with team members to identify opportunities for improved service delivery.
- Training and Development: Participate in training sessions and workshops to enhance product knowledge and customer service skills.
- Language Proficiency: Fluent in Italian, both written and spoken; English proficiency is required.
- Communication Skills: Excellent communication and interpersonal skills grounded in a strong customer focus.
- Adaptability: Ability to thrive in a fast-paced work environment while managing multiple tasks.
- Analytical Skills: Strong analytical and problem-solving skills.
- Prior Experience: Prior experience in customer service or a related field is preferred.
- CRM Familiarity: Familiarity with CRM systems and customer support tools.
- Attitude: Positive attitude, adaptability, and a willingness to learn and grow.
- Relocation Package: Fully paid relocation package, including flights, transfers, and accommodation.
- Professional Growth: Opportunities for professional growth and development.
- Performance Bonuses: Competitive performance bonuses.
- Salary: Competitive monthly salary plus additional benefits.
- Healthcare Benefits: Comprehensive healthcare benefits and numerous other discounts.
- Training: Fully paid training by certified instructors.
- Work Environment: State-of-the-art premises providing a great working environment with relaxing break areas.
- Community Initiatives: Special events and community social responsibility initiatives.
- Referral Program: Referral program offering great bonuses.
- Language Courses: Free Greek language courses.
- Certified Employer: Work for a Great Place to Work-certified company.
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