Italian Speaking Luxury Automotive Customer Service Representative
1 day ago
Immerse yourself in the world of luxury and deliver exceptional customer service for a prestigious automotive brand.
About the RoleAs an Italian speaking luxury automotive customer service representative, you will be the primary point of contact for Italian-speaking clients, providing top-tier service via phone, email, and chat. Your role will involve assisting clients with inquiries, reservations, and services, all while delivering an unparalleled customer experience.
Key Responsibilities- Deliver exceptional customer service to Italian-speaking clients via phone, email, and chat.
- Address inquiries related to luxury automotive products and services with expertise and enthusiasm.
- Manage client accounts, ensuring all information is accurate and up-to-date in the CRM system.
- Cooperate with various departments to resolve customer issues efficiently and effectively.
- Participate in training sessions to stay informed about the latest product offerings and industry trends.
- Gather insights and feedback from clients to enhance service quality and customer satisfaction.
- Promote brand loyalty and maintain strong relationships with clientele in the luxury market.
- Fluent in Italian and English, with excellent written and verbal communication skills.
- Prior experience in customer service, particularly within the luxury or automotive sectors, is highly desirable.
- Passion for luxury vehicles and an understanding of the automotive industry.
- Exceptional interpersonal skills and a friendly, professional demeanor.
- A proactive, solution-oriented approach to customer service challenges.
- Ability to thrive in a fast-paced, high-pressure environment.
- Private health insurance
- Training and development opportunities
- Performance bonus
- Two extra salaries per year
- Fully paid training
- Great salary
- Fully paid relocation package (flight, transfer, and hotel)
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