Automotive Customer Service Representative
1 day ago
Patrique Mercier Recruitment FR is thrilled to present an exceptional opportunity for a highly skilled Automotive Customer Service Representative fluent in Italian.
About the RoleThis role is tailored for individuals who are enthusiastic about cars and dedicated to providing high-quality support to Italian-speaking customers. As a key member of our team, you will be responsible for delivering outstanding customer experiences via phone, email, and chat, addressing inquiries and concerns related to automotive products and services.
Key Responsibilities- Provide top-notch customer service to Italian-speaking clients, addressing inquiries and concerns related to automotive products and services.
- Assist customers with vehicle information, maintenance queries, and support on product features.
- Handle customer complaints and resolve issues with professionalism to ensure satisfaction.
- Document customer interactions accurately in the CRM system and maintain detailed records.
- Work closely with internal teams to provide comprehensive solutions and improve customer experience.
- Stay updated on the latest automotive trends and product offerings to provide knowledgeable assistance.
- Gather customer feedback and insights to contribute to service improvement initiatives.
- Fluency in Italian and English, both written and spoken.
- Experience in customer service, preferably in the automotive sector.
- Strong communication and interpersonal skills with a customer-focused attitude.
- Ability to troubleshoot issues and provide effective solutions.
- Proficient in using customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
- A genuine passion for automobiles and commitment to helping customers.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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