Automotive Customer Service Representative
1 day ago
Discover an exciting opportunity in customer service for the automotive industry. We seek dedicated and enthusiastic representatives to support our clients, offering a unique chance to work in a vibrant environment and assist customers with their inquiries.
Responsibilities- Provide exceptional customer support to Japanese-speaking clients through various channels, including phone, email, and chat.
- Address inquiries related to automotive products, resolve issues promptly, and ensure high levels of customer satisfaction.
- Maintain comprehensive knowledge of our offerings to provide accurate and helpful information to customers.
- Document customer interactions in our CRM system to maintain detailed and accurate records.
- Collaborate with team members to improve service processes and share insights on customer needs.
- Participate in training sessions and meetings to enhance customer service skills and product knowledge.
- Contribute feedback on customer experiences to help refine service strategies and improve overall satisfaction.
Requirements
- Fluent in Japanese, both written and spoken; proficiency in English is required.
- Strong communication and customer service skills with a focus on problem-solving.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Previous experience in customer service, especially within the automotive industry, is advantageous.
- Familiarity with CRM systems and customer support tools.
- A positive attitude, adaptability, and eagerness to learn about automotive products and trends.
- Willingness to relocate to Greece.
- Passport of any EU country.
Benefits
- Fully paid relocation package, including flights, transfers, and accommodation.
- Professional growth & development opportunities.
- Competitive performance bonuses.
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State-of-the-art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Referral Program: Bring your friends and receive great bonuses.
- Free Greek language courses.
- Work for a Great Place to Work-Certified Company.
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