German Speaking Streaming Services Support Professional
19 hours ago
We are seeking a highly skilled and experienced customer support representative to join our team. As a key member of our streaming services department, you will be responsible for providing exceptional customer service to our subscribers.
Responsibilities- Provide top-tier customer support via phone, email, and chat in German.
- Assist customers with inquiries related to streaming services, including account management, billing, and content accessibility.
- Resolve customer complaints effectively and ensure satisfaction.
- Guide users through troubleshooting steps for technical issues.
- Document customer interactions and feedback to continually improve service delivery.
- Collaborate with internal teams to enhance the overall customer experience.
- Fluency in German (both spoken and written) is essential.
- Strong communication and interpersonal skills.
- Previous experience in customer service or support roles is preferred.
- Familiarity with streaming services or the entertainment industry is an asset.
- Excellent problem-solving skills with a focus on customer satisfaction.
- A proactive attitude and ability to work in a fast-paced environment.
- Experience using customer service software and tools is a plus.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
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