Italian Speaking Roadside Assistance Professional

23 hours ago

Athens, Attica, Greece beBeeRoadside Full time
Italian Speaking Roadside Assistance Specialist

We are seeking a skilled Italian speaking roadside assistance specialist to join our team based in Athens, Greece. This is an exciting opportunity to make a real difference in people's lives while experiencing the rich history and vibrant culture of Greece.

About the Role

As a roadside assistance specialist, you will be responsible for providing timely and professional assistance to Italian-speaking customers facing emergencies on the road. Your primary objective will be to ensure customers feel supported and informed throughout the assistance process.

  • You will respond promptly to emergency calls from Italian-speaking customers seeking roadside assistance.
  • Assess the situation and provide guidance to customers while dispatching appropriate services.
  • Communicate effectively to ensure customers feel supported and informed throughout the assistance process.
  • Keep accurate records of customer interactions and service requests in our system.
  • Work closely with the roadside assistance team and local service providers to deliver timely solutions.
  • Participate in ongoing training to enhance your skills and knowledge of roadside assistance protocols.
  • Provide feedback and suggestions for improving service delivery and customer satisfaction.
Requirements

To succeed in this role, you will need:

  • Fluent Italian and English language skills, both written and spoken.
  • Strong communication skills with a focus on customer service.
  • Ability to remain calm and composed in high-pressure situations.
  • Previous experience in customer service or emergency assistance is highly desirable.
  • Strong problem-solving skills and a proactive approach to addressing customer needs.
  • A commitment to providing exceptional service and support to clients.
  • Willingness to work flexible hours, including evenings and weekends.
What We Offer

In return for your hard work and dedication, we offer:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer and hotel)

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