Italian Speaking Support Specialist

1 day ago


Athens, Attica, Greece beBeeCustomer Full time
Customer Service Professional

We are seeking a highly skilled and customer-focused individual to join our team as an Italian Speaking Customer Service Agent.

About the Role:

  • This is an exciting opportunity for a motivated and service-oriented professional to provide exceptional customer experience to Italian-speaking clients via phone, email, and chat.
  • You will be responsible for handling inquiries, resolving issues, and ensuring a seamless banking experience for our customers.

Key Responsibilities:

  1. Deliver outstanding customer service to Italian-speaking clients by providing timely and effective assistance with their banking needs.
  2. Assist customers with inquiries regarding bank accounts, services, and transactions, and resolve any issues that may arise.
  3. Maintain an in-depth knowledge of banking products and services to provide accurate assistance and respond to customer queries.
  4. Document customer interactions in the CRM system for tracking and quality assurance purposes.
  5. Collaborate with team members to enhance service delivery and improve customer experiences.

Requirements:

  • Fluency in Italian and English is essential for this role.
  • You must possess strong communication and interpersonal skills, with a focus on delivering exceptional customer satisfaction.
  • Able to thrive in a fast-paced and team-oriented environment, you should have prior experience in customer service or banking.
  • Proactive attitude, strong problem-solving skills, and a genuine enthusiasm for helping customers are essential qualities for this position.

Benefits:



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