Italian Speaking Support Specialist
23 hours ago
We are seeking a highly skilled and customer-focused individual to join our team as an Italian Speaking Customer Service Agent.
About the Role:
- This is an exciting opportunity for a motivated and service-oriented professional to provide exceptional customer experience to Italian-speaking clients via phone, email, and chat.
- You will be responsible for handling inquiries, resolving issues, and ensuring a seamless banking experience for our customers.
Key Responsibilities:
- Deliver outstanding customer service to Italian-speaking clients by providing timely and effective assistance with their banking needs.
- Assist customers with inquiries regarding bank accounts, services, and transactions, and resolve any issues that may arise.
- Maintain an in-depth knowledge of banking products and services to provide accurate assistance and respond to customer queries.
- Document customer interactions in the CRM system for tracking and quality assurance purposes.
- Collaborate with team members to enhance service delivery and improve customer experiences.
Requirements:
- Fluency in Italian and English is essential for this role.
- You must possess strong communication and interpersonal skills, with a focus on delivering exceptional customer satisfaction.
- Able to thrive in a fast-paced and team-oriented environment, you should have prior experience in customer service or banking.
- Proactive attitude, strong problem-solving skills, and a genuine enthusiasm for helping customers are essential qualities for this position.
Benefits:
-
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