Italian Speaking Technical Advisor
19 hours ago
Patrique Mercier Recruitment JP has an exciting opening for an Italian Speaking IT Support Specialist in Athens, Greece. This is a great opportunity to combine your IT expertise with customer support skills in a dynamic environment.
\Job Overview\As an IT Support Specialist, you will play a critical role in providing exceptional support to clients in their native language. You will be responsible for diagnosing and resolving technical issues, offering guidance on software and hardware, and ensuring customer satisfaction.
\Key Responsibilities\- \
- Provide technical support to Italian-speaking clients via various channels.\
- Troubleshoot and resolve hardware and software issues efficiently.\
- Educate customers on best practices and product features to enhance their experience.\
- Document all support interactions accurately.\
- Collaborate with IT teams to escalate complex issues and implement solutions.\
- Participate in ongoing training and development to stay updated on the latest technologies.\
- Offer feedback and suggestions to improve support processes and customer experience.\
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Requirements
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- Fluency in Italian and English, both written and spoken.\
- Proven experience in IT support or a related field is preferred.\
- Exceptional problem-solving skills and a technical mindset.\
- Strong communication abilities with a customer-focused approach.\
- Experience with troubleshooting common software and hardware issues.\
- Ability to manage multiple priorities in a fast-paced environment.\
- A positive attitude and eagerness to learn and grow within a collaborative team.\
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Benefits
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