Italian Speaking Technical Support Professional

18 hours ago


Athens, Attica, Greece beBeeCustomer Full time
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer support unit, you will be responsible for providing expert technical guidance and support to our Italian-speaking customers.

Key Responsibilities
  • Provide exceptional technical assistance to customers through various channels including phone, email, and chat.
  • Troubleshoot and resolve technical issues promptly and effectively.
  • Document all customer interactions accurately in our CRM system.
  • Collaborate with product teams to escalate and resolve complex technical issues.
  • Stay informed about the latest product features and updates through continuous learning.
  • Collect and relay customer feedback to enhance service delivery and product design.
  • Assist in training and onboarding of new staff members when required.
Requirements
  • Fluent in Italian and English, both written and spoken.
  • Demonstrated interest in technology and strong problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Prior experience in customer support or a technical position is an advantage.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Customer-focused mindset with a proactive approach to service.
  • Willingness to work in Athens, Greece.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)


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