Dedicated Italian IT Support Professional

1 day ago


Athens, Attica, Greece beBeeITSupport Full time

Patrique Mercier Recruitment is seeking a skilled Italian-speaking IT support specialist to join their team in Athens, Greece. This role is ideal for individuals passionate about technology and customer service who want to provide top-notch technical assistance to Italian-speaking clients with their IT issues.

Job Responsibilities:
  • Offer high-quality technical support to Italian-speaking customers through various channels such as phone, email, or chat.
  • Identify, troubleshoot, and resolve complex IT issues related to hardware, software, and network systems.
  • Guide customers in effectively utilizing technology and help them understand software functionalities.
  • Maintain accurate records of customer interactions and issues in the support database.
  • Collaborate with cross-functional teams to resolve intricate technical challenges.
  • Stay informed about product updates and changes to provide accurate and relevant support.
Required Skills and Qualifications:
  • Fluency in Italian and English is required.
  • Experience in IT support, technical support, or a similar role is advantageous.
  • Strong analytical skills and a solid understanding of computer systems and networks.
  • Excellent communication skills and a patient approach to customer service.
  • Ability to explain complex technical concepts to non-technical users.
  • Proficient with common operating systems and software applications.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)


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