
Dedicated Italian IT Support Professional
1 day ago
Patrique Mercier Recruitment is seeking a skilled Italian-speaking IT support specialist to join their team in Athens, Greece. This role is ideal for individuals passionate about technology and customer service who want to provide top-notch technical assistance to Italian-speaking clients with their IT issues.
Job Responsibilities:- Offer high-quality technical support to Italian-speaking customers through various channels such as phone, email, or chat.
- Identify, troubleshoot, and resolve complex IT issues related to hardware, software, and network systems.
- Guide customers in effectively utilizing technology and help them understand software functionalities.
- Maintain accurate records of customer interactions and issues in the support database.
- Collaborate with cross-functional teams to resolve intricate technical challenges.
- Stay informed about product updates and changes to provide accurate and relevant support.
- Fluency in Italian and English is required.
- Experience in IT support, technical support, or a similar role is advantageous.
- Strong analytical skills and a solid understanding of computer systems and networks.
- Excellent communication skills and a patient approach to customer service.
- Ability to explain complex technical concepts to non-technical users.
- Proficient with common operating systems and software applications.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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