Italian Speaking Support Professional
1 day ago
Are you passionate about delivering exceptional customer experiences to Italian-speaking clients?
We are seeking an Italian Speaking Customer Support Representative for our Online Marketplace Platform Department. As a key member of our support team, you will play a crucial role in ensuring the smooth shopping experience of our users.
Responsibilities- Provide timely and effective customer support to Italian-speaking clients via phone, email, and live chat.
- Assist users with inquiries related to account management, product listings, and platform features.
- Troubleshoot and resolve user issues efficiently to maintain customer satisfaction.
- Document all customer interactions and inquiries accurately in our CRM system.
- Collaborate with other departments to improve user experience and address recurring issues.
Requirements
- Fluency in Italian and English; knowledge of additional languages is a bonus.
- Experience in customer support, preferably in e-commerce or related industries.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills with the ability to handle customer inquiries effectively.
- Familiarity with CRM systems and proficiency in standard office software.
- A strong customer-focused attitude and a willingness to learn about the online marketplace.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Many Extras
By joining our team, you will be part of a dynamic and supportive environment that values continuous learning and growth. If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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