Italian Speaking Customer Support Professional

24 hours ago


Athens, Attica, Greece beBeeCustomerSupport Full time

We are seeking a skilled Italian Speaking Support Specialist to join our team in Athens. As a Media Streaming Support Advisor, you will provide exceptional customer support to Italian-speaking customers experiencing issues with media streaming services.

Key Responsibilities
  • Deliver high-quality support to customers using various technical troubleshooting practices.
  • Troubleshoot complex technical problems related to streaming, account access, and subscription services.
  • Assist customers in understanding and utilizing the platform's features effectively through clear communication and documentation.
  • Document and track customer interactions and resolutions within our CRM system for future reference.
  • Collaborate with technical teams to solve more complex queries and enhance service delivery.
  • Maintain knowledge of the latest product updates and changes within the media streaming industry.

Requirements

  • Fluency in Italian and English, with strong communication skills.
  • Prior experience in customer support, particularly in media, entertainment, or technology.
  • Technical understanding of media streaming platforms and troubleshooting practices.
  • Strong problem-solving abilities and attention to detail.
  • Able to work independently in a remote team environment.
  • Familiarity with CRM systems and ticketing software is preferred.
  • Positive attitude and a strong customer-oriented mindset, eager to help and assist users.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks


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