Italian Speaking Customer Support Professional
1 day ago
We are seeking a skilled Italian Speaking Support Specialist to join our team in Athens. As a Media Streaming Support Advisor, you will provide exceptional customer support to Italian-speaking customers experiencing issues with media streaming services.
Key Responsibilities- Deliver high-quality support to customers using various technical troubleshooting practices.
- Troubleshoot complex technical problems related to streaming, account access, and subscription services.
- Assist customers in understanding and utilizing the platform's features effectively through clear communication and documentation.
- Document and track customer interactions and resolutions within our CRM system for future reference.
- Collaborate with technical teams to solve more complex queries and enhance service delivery.
- Maintain knowledge of the latest product updates and changes within the media streaming industry.
Requirements
- Fluency in Italian and English, with strong communication skills.
- Prior experience in customer support, particularly in media, entertainment, or technology.
- Technical understanding of media streaming platforms and troubleshooting practices.
- Strong problem-solving abilities and attention to detail.
- Able to work independently in a remote team environment.
- Familiarity with CRM systems and ticketing software is preferred.
- Positive attitude and a strong customer-oriented mindset, eager to help and assist users.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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