Italian Speaking Customer Support Specialist
10 hours ago
Patrique Mercier Recruitment is excited to offer an opportunity for an Italian speaking customer service representative. In this essential role, you will be the voice of our company, providing exceptional support to italian-speaking customers regarding their online shopping experiences.
About the RoleThis customer-facing position requires a highly motivated individual with excellent communication skills in both italian and english. Your expertise in customer service and passion for retail will contribute to our mission of delivering a seamless shopping experience.
Responsibilities- Provide high-quality customer support to italian-speaking clients through various channels, including phone, email, and chat.
- Assist customers with inquiries, order status, returns, and product information.
- Document customer interactions accurately in the CRM system to ensure efficient follow-up.
- Collaborate with internal teams to resolve customer issues and enhance the shopping experience.
- Stay informed about product offerings, promotions, and policies to provide knowledgeable assistance.
- Build and maintain positive relationships with customers to foster loyalty and repeat business.
To succeed in this role, you must possess:
- Fluency in italian and english; proficiency in additional languages is an advantage.
- Experience in customer service, ideally within the retail or e-commerce sectors.
- Strong communication skills and a customer-oriented mindset.
- Detail-oriented with excellent problem-solving abilities.
- Familiarity with CRM systems and proficient in basic computer applications.
- Able to work independently and as part of a collaborative team in a fast-paced environment.
We offer a comprehensive benefits package that includes:
- Private health insurance
- Training & development opportunities
- Performance bonus
- Two extra salaries per year
- Fully paid training
- Great salary
- Fully paid relocation package (flight, transfer, and hotel)
- Many extras
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