Italian-Speaking Technical Support Expert

19 hours ago


Athens, Attica, Greece beBeeTechnical Full time
Job Overview

Are you a skilled Italian-speaking professional looking for a challenging role in technical support? This position requires fluency in Italian and excellent communication skills in English. As a technical support expert, you will work with Microsoft Business Customers to resolve technical issues and provide a great experience.

Responsibilities
  • Answer Microsoft Business Customers' inquiries and troubleshoot technical issues
  • Handle Microsoft Business Customers issues through collaboration, resolution, or escalation
  • Ensure key stakeholders and Microsoft Business Customers are up to date on the resolution status of their issue
  • Log cases on internal systems and get up to date with Microsoft products & services
  • Handle and respond to Business Customer inquiries received via multiple communication channels
  • Provide complex technical assistance to Business Customers
  • Maintain solid Business relationships by handling customer questions and concerns
Requirements
  • Fluency in Italian
  • Excellent communication skills in English
  • Exceptional written and spoken communication skills, soft skills, and problem-solving skills
  • Solid Science, Math, Engineering, or Computer science background
  • 2-3 years helpdesk or system admin experience with exposure to medium to large businesses
  • Experience with Microsoft Office products required
  • Business Client support or service experience for B2B roles, Business Client support or service experience for B2C roles
  • Strong active listening skills, able to ask strategic questions to uncover needs and deliver value-added recommendations
  • Technical knowledge and experience: Windows Operating Systems, Local and Wide-area networking, Microsoft productivity suite, Directory Services and Active Directory, administration experience in any or all of Exchange, Outlook, SharePoint, Office Applications, Skype for business and Teams
What We Offer
  • Complete relocation support to Greece (flight tickets expenses, hotel accommodation, house searching process)
  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program: Bring your friends and receive bonuses
  • Health care benefits and numerous discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises providing a great working environment
  • Work for a Great Place to Work-Certified Company that fosters diversity

This is a great opportunity to advance your career and work for a multinational company by developing strong experience and skills. You will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.



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