Italian-Speaking Technical Support Expert
21 hours ago
Are you a skilled Italian-speaking professional looking for a challenging role in technical support? This position requires fluency in Italian and excellent communication skills in English. As a technical support expert, you will work with Microsoft Business Customers to resolve technical issues and provide a great experience.
Responsibilities- Answer Microsoft Business Customers' inquiries and troubleshoot technical issues
- Handle Microsoft Business Customers issues through collaboration, resolution, or escalation
- Ensure key stakeholders and Microsoft Business Customers are up to date on the resolution status of their issue
- Log cases on internal systems and get up to date with Microsoft products & services
- Handle and respond to Business Customer inquiries received via multiple communication channels
- Provide complex technical assistance to Business Customers
- Maintain solid Business relationships by handling customer questions and concerns
- Fluency in Italian
- Excellent communication skills in English
- Exceptional written and spoken communication skills, soft skills, and problem-solving skills
- Solid Science, Math, Engineering, or Computer science background
- 2-3 years helpdesk or system admin experience with exposure to medium to large businesses
- Experience with Microsoft Office products required
- Business Client support or service experience for B2B roles, Business Client support or service experience for B2C roles
- Strong active listening skills, able to ask strategic questions to uncover needs and deliver value-added recommendations
- Technical knowledge and experience: Windows Operating Systems, Local and Wide-area networking, Microsoft productivity suite, Directory Services and Active Directory, administration experience in any or all of Exchange, Outlook, SharePoint, Office Applications, Skype for business and Teams
- Complete relocation support to Greece (flight tickets expenses, hotel accommodation, house searching process)
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring your friends and receive bonuses
- Health care benefits and numerous discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises providing a great working environment
- Work for a Great Place to Work-Certified Company that fosters diversity
This is a great opportunity to advance your career and work for a multinational company by developing strong experience and skills. You will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
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