Remote Technical Support Role for Italian Speaking Customers in Greece
1 day ago
Join our vibrant team and enjoy a unique role offering flexibility to work remotely while being part of a dynamic environment located in Greece.
In this position, you'll assist Italian-speaking customers with support related to innovative AI technology products and services. Your expertise will play a crucial role in troubleshooting problems and providing exceptional service to help customers maximize their experience with our cutting-edge solutions.
Key Responsibilities:- Provide high-quality remote technical support to Italian-speaking customers via phone, email, and chat.
- Troubleshoot and resolve technical issues related to AI products and services efficiently.
- Document customer interactions and technical issues accurately in the CRM system.
- Collaborate with engineering teams to escalate and resolve complex technical problems.
- Participate in ongoing training to enhance your product knowledge and support skills.
- Offer feedback on customer interactions to improve the overall support process and customer satisfaction.
- Assist in onboarding new team members as necessary.
- Fluency in Italian and English, both written and spoken.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and customer service abilities.
- Prior experience in technical support or a related field is beneficial but not mandatory.
- Ability to learn quickly and adapt to new technologies.
- A collaborative mindset with a genuine desire to help others.
- Availability to work remotely while being part of a team based in Greece.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Attractive Working Hours (Mo-Fr)
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
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