Italian Speaking Technical Support Agent
1 day ago
We are seeking a highly skilled and enthusiastic Technical Customer Support Specialist to join our team in Athens, Greece.
This is an exciting opportunity for individuals who are passionate about technology and dedicated to providing exceptional customer service. As a Technical Customer Support Specialist, you will be responsible for delivering high-quality technical support to Italian-speaking customers via various communication channels.
- Key Responsibilities:
- Deliver excellent technical support to customers via phone, email, and chat.
- Diagnose and resolve technical issues efficiently and effectively.
- Document all customer interactions accurately in our CRM system.
- Collaborate with internal teams to escalate and resolve complex issues.
- Stay up-to-date with product features, updates, and industry trends.
- Solicit customer feedback to enhance service delivery and satisfaction.
- Assist in training new team members and sharing knowledge.
Requirements:
- Fluency in Italian and English, both verbal and written.
- Strong technical skills with a passion for problem-solving.
- Excellent communication and interpersonal skills.
- Previous experience in customer service or technical support is preferred.
- Able to multitask and manage time effectively in a fast-paced environment.
- Commitment to delivering outstanding customer service.
Benefits:
- Private Health Insurance.
- Ongoing Training & Development.
- Performance Bonus.
- Extra Salaries Per Year.
- Fully Paid Training.
- Competitive Salary.
- Fully Paid Relocation Package (flight, transfer, and hotel).
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