Technical Support Specialist

1 day ago

Athens, Attica, Greece beBeeCustomerAgent Full time

We are seeking a skilled Technical Customer Agent to join our team in Athens, Greece. This role involves providing exceptional technical support to Italian-speaking customers through various communication channels. As a key member of our customer support team, you will be at the forefront of troubleshooting technical issues and ensuring our clients receive top-notch assistance.

Key Responsibilities
  • Provide expert technical support to Italian-speaking customers via phone, email, and chat platforms.
  • Troubleshoot and resolve complex technical issues in a timely manner, using your analytical skills and product knowledge.
  • Document all customer interactions and maintain accurate records in our CRM system, enabling us to improve our services and identify areas for enhancement.
  • Collaborate with our product and engineering teams to escalate and resolve complex issues, driving innovation and excellence in our customer support.
  • Participate in ongoing training sessions to enhance your knowledge of products and support techniques, staying up-to-date with the latest industry trends and best practices.
  • Gather feedback from customers to improve our services and identify potential areas for enhancement, demonstrating our commitment to customer satisfaction.
  • Support the onboarding of new employees by sharing your expertise and best practices, promoting a culture of knowledge-sharing and collaboration within our team.

Requirements

  • Fluency in Italian and English, both written and spoken, enabling effective communication with our Italian-speaking clients.
  • A strong passion for technology and excellent troubleshooting skills, combined with a keen eye for detail and analytical thinking.
  • Exceptional communication and interpersonal skills, allowing you to build strong relationships with our customers and colleagues.
  • Prior experience in customer support or a technical role is highly desirable, but not essential – we provide comprehensive training to ensure your success in this position.
  • Ability to work well under pressure and manage multiple tasks effectively, prioritizing your workload and meeting deadlines.
  • Proactive approach with a focus on customer service excellence, consistently delivering high-quality results and exceeding customer expectations.
  • Willingness to relocate to Athens, Greece, where our team is based.

Benefits

  • Private Health Insurance, providing comprehensive coverage for you and your family.
  • Training & Development opportunities, enabling you to grow professionally and personally.
  • Performance Bonus scheme, recognizing and rewarding outstanding performance and contributions to our team.
  • Two Extra Salaries Per Year, offering additional financial rewards for your hard work and dedication.
  • Fully Paid Training program, equipping you with the skills and knowledge needed to excel in this role.
  • Great Salary package, reflecting your value to our team and organization.
  • Fully Paid Relocation Package, covering flight, transfer, and accommodation costs for you and your family.

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