Technical Support Specialist
1 day ago
Job Opportunity
We are seeking a highly skilled Technical Support Specialist to join our team in Athens, Greece. This exciting role offers the chance to work with a dynamic and customer-focused organization, providing top-notch technical support to clients across the Nordic region.
Job Description- Provide expert technical assistance to clients via phone, email, and live chat, ensuring timely and effective resolution of issues.
- Collaborate with other departments to escalate and resolve complex technical problems.
- Document customer interactions and technical resolutions accurately in our CRM system.
- Stay up-to-date on product knowledge and technical advancements to enhance support capabilities.
- Gather customer feedback and contribute insights to improve product offerings and service procedures.
Key Responsibilities:
- Technical Support: Provide outstanding technical support to clients via various communication channels.
- Troubleshooting: Diagnose and troubleshoot technical issues efficiently and effectively.
- Documentation: Document customer interactions and technical resolutions accurately.
- Collaboration: Collaborate with other departments to escalate and resolve complex technical issues.
- Professional Development: Stay updated on product knowledge and technical advancements.
Requirements
- Fluency in a Nordic language (Danish, Norwegian, Swedish, or Finnish) and English, both written and spoken.
- Demonstrated technical aptitude with problem-solving skills.
- Strong communication and interpersonal skills.
- Previous experience in customer support or technical roles is a plus.
- Ability to manage multiple tasks in a fast-paced environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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