Technical Support Specialist

1 day ago

Athens, Attica, Greece beBeeTechnical Full time

Job Opportunity

We are seeking a highly skilled Technical Support Specialist to join our team in Athens, Greece. This exciting role offers the chance to work with a dynamic and customer-focused organization, providing top-notch technical support to clients across the Nordic region.

Job Description
  • Provide expert technical assistance to clients via phone, email, and live chat, ensuring timely and effective resolution of issues.
  • Collaborate with other departments to escalate and resolve complex technical problems.
  • Document customer interactions and technical resolutions accurately in our CRM system.
  • Stay up-to-date on product knowledge and technical advancements to enhance support capabilities.
  • Gather customer feedback and contribute insights to improve product offerings and service procedures.

Key Responsibilities:

  • Technical Support: Provide outstanding technical support to clients via various communication channels.
  • Troubleshooting: Diagnose and troubleshoot technical issues efficiently and effectively.
  • Documentation: Document customer interactions and technical resolutions accurately.
  • Collaboration: Collaborate with other departments to escalate and resolve complex technical issues.
  • Professional Development: Stay updated on product knowledge and technical advancements.

Requirements

  • Fluency in a Nordic language (Danish, Norwegian, Swedish, or Finnish) and English, both written and spoken.
  • Demonstrated technical aptitude with problem-solving skills.
  • Strong communication and interpersonal skills.
  • Previous experience in customer support or technical roles is a plus.
  • Ability to manage multiple tasks in a fast-paced environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)

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