Italian Speaking Technical Support Specialist
23 hours ago
Combine your passion for technology and customer service with a role that offers seamless support to Italian-speaking customers
Job OverviewAs a Helpdesk Agent, you will be responsible for providing exceptional support to Italian-speaking customers through various channels. Your primary objective will be to ensure that users have a positive experience with our services.
Key Responsibilities- Provide technical assistance to Italian-speaking customers via phone, email, and chat.
- Troubleshoot complex technical issues and offer effective solutions.
- Educate customers about product features to enhance their user experience.
- Document all customer interactions and resolutions in the CRM system accurately.
- Collaborate with colleagues to escalate and resolve complex issues as needed.
- Engage in ongoing training to stay updated with the latest products and services.
- Offer feedback to management regarding customer experiences and suggestions for improvement.
- Fluency in Italian and English, both written and spoken.
- Excellent communication skills with a strong focus on customer satisfaction.
- Prior experience in customer service or help desk roles is advantageous.
- Strong problem-solving abilities and technical aptitude.
- Ability to manage multiple tasks in a fast-paced environment.
- Proactive attitude with a willingness to learn and adapt.
- Eagerness to contribute to a dynamic team within a growing organization.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Training
- Competitive Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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