Italian Speaking Technical Support Specialist

1 day ago


Athens, Attica, Greece beBeeSupport Full time

Combine your passion for technology and customer service with a role that offers seamless support to Italian-speaking customers

Job Overview

As a Helpdesk Agent, you will be responsible for providing exceptional support to Italian-speaking customers through various channels. Your primary objective will be to ensure that users have a positive experience with our services.

Key Responsibilities
  • Provide technical assistance to Italian-speaking customers via phone, email, and chat.
  • Troubleshoot complex technical issues and offer effective solutions.
  • Educate customers about product features to enhance their user experience.
  • Document all customer interactions and resolutions in the CRM system accurately.
  • Collaborate with colleagues to escalate and resolve complex issues as needed.
  • Engage in ongoing training to stay updated with the latest products and services.
  • Offer feedback to management regarding customer experiences and suggestions for improvement.
Requirements
  • Fluency in Italian and English, both written and spoken.
  • Excellent communication skills with a strong focus on customer satisfaction.
  • Prior experience in customer service or help desk roles is advantageous.
  • Strong problem-solving abilities and technical aptitude.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proactive attitude with a willingness to learn and adapt.
  • Eagerness to contribute to a dynamic team within a growing organization.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Training
  • Competitive Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)


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