Spanish Customer Service Representative

2 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

At Cross Border Talents, we are seeking a highly skilled Spanish Customer Service Specialist to join our team.

About the Role

We are looking for an individual who is passionate about delivering exceptional customer service and can communicate effectively in Spanish.

Key Responsibilities

  • Handle incoming user requests via telephone, email, and chat.
  • Log call details into case management systems and provide responses and resolutions to customers.
  • Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
  • Deliver high-caliber customer service for their requests including delivery, warranties, and refunds.
  • Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
  • Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Requirements

  • Experience in Customer Service preferred but not mandatory.
  • Ability to resolve customer concerns and create a seamless customer experience.
  • Soft Skills, advanced Active Listening and Engagement.
  • Confident, adaptable and Empathetic.
  • Pleasant and positive attitude.
  • Curious and solution-oriented.
  • A B2 minimum in English.
  • All documents to work in Greece as no sponsorship would be provided for this position.

Benefits

  • Competitive salary: €25,000 - €30,000 per annum.
  • Multicultural environment.
  • Evolution and relocation possible.
  • Relocation package: 2 weeks hotel accommodation + Flight ticket; airport pickup & real estate agency fee.

This is a fantastic opportunity to grow with our company and develop your skills in a dynamic and supportive environment.



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