Flemish Language Mobile Banking Specialist

2 days ago

Athens, Attica, Greece beBeeCustomerService Full time
Mobile Banking Services Support Representative

Patrique Mercier Recruitment FR is committed to connecting talented individuals with exciting career opportunities. We are currently seeking a Flemish Speaking Customer Support Representative for the Mobile Banking Services Department. This role is ideal for those who are passionate about technology and finance and enjoy providing exceptional support to clients using mobile banking solutions.

  • Provide excellent customer service by offering timely assistance via phone, email, and chat to resolve issues efficiently.
  • Assist customers with account inquiries, mobile app functionality, and transaction issues while maintaining confidentiality.
  • Handle customer complaints and inquiries promptly and professionally to ensure satisfaction, utilizing active listening skills to understand concerns.
  • Accurately document all customer interactions and ensure timely follow-up on unresolved issues to prevent future problems.
  • Collaborate with internal teams to resolve complex technical issues and improve the customer experience through effective communication and problem-solving strategies.
  • Stay informed about industry trends, new mobile features, and security protocols to confidently assist customers and provide expert advice.
  • Gather feedback from clients to support ongoing improvements in service delivery and product offerings, fostering a culture of continuous improvement.
Requirements
  • Fluency in Flemish and English, both written and spoken, enabling effective communication with diverse clientele.
  • Previous experience in customer service, particularly in the banking or financial services industry, preferred due to existing knowledge and skills.
  • Strong communication skills and a customer-centric mindset, prioritizing the needs of clients and delivering exceptional service.
  • Technical aptitude with the ability to explain mobile banking functionality to clients effectively, leveraging expertise to enhance customer understanding.
  • Proficient in using customer support software and standard office tools, ensuring seamless integration and efficient workflow.
  • A proactive approach to problem-solving and a knack for detail-oriented work, identifying areas for improvement and implementing changes.
  • Flexibility to work varied hours, including evenings and weekends if needed, accommodating client needs and supporting business objectives.
Benefits
  • Private Health Insurance
  • Training & Development Opportunities
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons and Discounts

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