Mobile Banking Customer Service Specialist
1 day ago
Spanish Speaking Customer Support Representative
Our team is seeking a highly motivated and experienced Spanish-speaking customer support representative to join our Mobile Banking Services Department. In this exciting role, you will be responsible for providing exceptional support to our Spanish-speaking customers via phone, email, and chat in relation to mobile banking services.
Key Responsibilities:- Provide top-notch customer support to Spanish-speaking clients, responding to their inquiries, resolving issues, and ensuring a seamless experience.
- Assist customers with account management, transactional issues, and mobile app functionality, providing accurate and timely solutions.
- Maintain accurate records of customer interactions and issues in the CRM system, facilitating effective issue resolution and customer satisfaction.
- Collaborate with internal teams to communicate feedback and improve the overall customer experience, driving business growth and success.
- Stay up-to-date on mobile banking products and services, providing reliable information to customers and enhancing their experience.
- Fluency in Spanish and English; knowledge of additional languages is a plus.
- Previous experience in customer support, particularly in banking or financial services.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
- Strong problem-solving capabilities, with a passion for technology and helping customers navigate mobile banking services.
- Familiarity with CRM systems and proficiency in standard office software.
- Ability to work well in a fast-paced environment and manage multiple tasks effectively.
- Competitive Salary
- Private Health Insurance
- Training & Development Opportunities
- Performance Bonus
- Relocation Package (flight, transfer, and hotel)
We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is dedicated to delivering exceptional customer experiences, and we are looking for like-minded individuals to join us in this mission.
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