Mobile Banking Services Customer Service Specialist
1 day ago
Czech Speaking Customer Support Representative for Mobile Banking Services Department
We are seeking an exceptional individual to join our team as a Czech Speaking Customer Support representative in the Mobile Banking Services Department. As a key member of our support team, you will assist Czech-speaking clients with inquiries and issues related to our mobile banking services, ensuring a seamless and positive customer experience.
Key Responsibilities- Provide outstanding customer service via phone, email, and chat in Czech, resolving customer inquiries and issues efficiently.
- Assist customers with inquiries related to mobile banking services, offering guidance on using features and best practices.
- Document customer interactions accurately for quality assurance, helping us improve our service delivery.
Requirements
- Fluency in Czech (both spoken and written) is essential for this role.
- You must possess excellent communication and interpersonal skills, with a strong ability to work well in a team-oriented environment.
- Previous experience in customer service, especially in banking or finance, is highly valued.
- Strong problem-solving skills and a focus on customer satisfaction are necessary for success in this position.
- Interest in financial technologies and mobile banking services is also beneficial.
Benefits
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Performance Bonus
- Private Health Insurance
- Training & Development
- Great Salary
About Us
We offer a supportive and dynamic work environment where you can grow professionally and personally. Our team is dedicated to providing excellent customer service and ensuring that our clients have a seamless experience with our mobile banking services.
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