Technical Onboarding Specialist

10 hours ago

Athens, Attica, Greece beBeeCustomerSupport Full time
About the Job

As a key player in our logistics and fulfillment platform, you will be responsible for guiding e-commerce clients through their technical setup and ensuring smooth integration with their shop systems. Your expertise will be crucial in supporting both the technical and human side of onboarding.

You will work closely with APIs, plugins, and tools to help clients feel confident and fully operational.

Responsibilities:
  • Act as the primary point of contact during onboarding
  • Guide clients through system integration, setup, and platform use
  • Assist with API integrations, custom configurations, RESTful testing (Postman) and data mapping (JSON/XML)
  • Configure plugins and settings for WooCommerce, Shopify, and other platforms
  • Track client progress using tools like HubSpot or Confluence
Qualifications:
  • Experience in onboarding, customer support, technical account management, or similar roles
  • Familiarity with APIs, JSON, XML, Postman, and web integrations
  • Understanding of e-commerce platforms like WooCommerce, Shopify or similar would be a plus
  • Ability to manage multiple client setups in parallel
  • Strong communication and organizational skills (both in Greek & English)
  • Proactivity, accountability, and

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