Technical Support Specialist

21 hours ago

Athens, Attica, Greece beBeeCustomerSupport Full time

Czech Speaking Technical Support - An Exciting Opportunity in Athens, Greece

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This role offers a unique chance to join our support team and work with top-tier technology products and services while immersing yourself in the rich history and culture of Greece.

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About the Role

We are seeking a highly skilled and fluent Czech speaking technical support specialist to provide exceptional customer service to our clients. The ideal candidate will have strong technical aptitude, excellent communication skills and be able to work effectively in a fast-paced environment.

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Responsibilities

  • Provide technical support to Czech-speaking customers through various communication channels including phone, email and chat.

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  • Diagnose and troubleshoot technical issues efficiently and effectively.

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  • Collaborate with engineering teams to escalate more complex technical challenges.

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  • Accurately document all customer interactions and technical issues in the CRM system.

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  • Participate in ongoing training to improve product knowledge and customer support skills.

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  • Gather customer feedback to contribute to the enhancement of support processes and customer satisfaction.

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  • Assist in the onboarding of new team members when needed.

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Requirements

  • Fluency in Czech and English, both written and spoken.

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  • Strong technical aptitude and effective problem-solving abilities.

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  • Excellent communication and customer service skills.

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  • Previous experience in technical support or a related field is preferred but not required.

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  • Ability to learn quickly about new technologies and processes.

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  • Positive and proactive attitude with a commitment to customer service.

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  • Willingness to relocate to Greece and adapt to a new cultural environment.

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Benefits

  • Private Health Insurance

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  • Training & Development

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  • Performance Bonus

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  • Fully Paid Training

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  • Great Salary

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  • Fully Paid Relocation Package (flight, transfer and hotel)

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About Us

We are committed to providing an excellent customer experience and strive to build long-lasting relationships with our clients. We offer a dynamic and supportive work environment and opportunities for growth and development.

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