Senior Czech Technical Expert

11 hours ago


Athens, Attica, Greece beBeeCzech Full time

Czech Technical Support Specialist

We are seeking a highly skilled and experienced Czech Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers via phone, email, and chat.

Responsibilities:
  • Provide high-quality technical support to Czech-speaking customers.
  • Troubleshoot and resolve technical issues related to our products and services efficiently.
  • Coordinate with engineering teams to escalate and resolve more complex technical problems.
  • Maintain accurate records of customer interactions and technical issues in our CRM system.
  • Participate in ongoing training to enhance product knowledge and improve support skills.
  • Offer suggestions to improve internal processes and enhance customer satisfaction.
  • Assist in the onboarding and training of new team members as needed.
Requirements:
  • Fluency in Czech and English, both written and spoken.
  • Strong technical aptitude and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Prior experience in technical support or IT is beneficial but not mandatory.
  • Ability to learn new technologies and processes quickly.
  • A collaborative mindset with a desire to help others.
  • Willingness to relocate to Greece and adapt to a new cultural environment.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer and hotel)

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